Effective date: September 24, 2026
Last updated: September 24, 2026

Outdoor and Exterior Services (“O&E,” “we,” “us,” or “our”) operates outdoorandexteriorservices.com and related forms, directories, communications, and services (collectively, the “Services”). This Privacy Policy explains the personal information we collect, how we use and disclose it, the choices available to you, and how to contact us.

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree, please do not use the Services or submit personal information through them.

1. Information We Collect

1.1 Information You Provide

We may collect information you provide directly, including:

• Contact information, such as your name, email address, telephone number, mailing address, and service area.
• Homeowner project information, such as the type of project, location, budget, timing, preferences, photographs, and messages.
• Contractor and business information, such as business name, owner or representative name, licenses, insurance information, service categories, coverage areas, portfolio materials, website and social links, and application responses.
• Account and membership information, such as login details, profile information, saved listings, preferences, and Backyard Club participation.
• Transaction information, such as membership or listing plan, payment status, and billing contact details. Payment card information may be collected directly by a payment processor rather than by us.
• Communications, feedback, reviews, survey responses, customer-support requests, and other content you choose to submit.

1.2 Information Collected Automatically

When you use the Services, we and our service providers may automatically collect device and usage information, including IP address, browser type, device identifiers, operating system, referring pages, pages viewed, approximate location derived from IP address, dates and times of visits, and interactions with forms, emails, and advertisements. We may use cookies, pixels, local storage, and similar technologies for these purposes.

1.3 Information From Other Sources

We may receive information from contractors, business owners, public business listings, social media, mapping providers, analytics providers, advertising partners, referral sources, and other third parties. We may combine this information with information collected through the Services.

2. How We Use Information

We may use personal information to:

• Provide, operate, maintain, personalize, and improve the Services.
• Process homeowner project requests and connect homeowners with relevant outdoor and exterior service providers.
• Review contractor applications, verify submitted information, create or manage directory listings, and administer contractor plans.
• Create and manage accounts, memberships, saved content, and customer support.
• Communicate about applications, projects, listings, transactions, account activity, service updates, and support requests.
• Send marketing communications when permitted by law and consistent with your choices.
• Measure website performance, understand usage, develop new features, and improve marketing.
• Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our Terms of Service.
• Comply with legal obligations and protect the rights, safety, and property of O&E, our users, contractors, and others.

3. How We Disclose Information

We may disclose personal information in the following circumstances:

• Service providers. We may share information with companies that host the website, manage forms and customer relationships, process payments, provide analytics, deliver email or text messages, support advertising, provide security, or otherwise perform services for us.
• Homeowner and contractor matching. If you request contractor recommendations, quotes, or introductions, we may share relevant project and contact information with contractors who may be able to assist you. Contractors may contact you directly and are responsible for their own privacy practices.
• Directory listings and public content. Business profiles, reviews, project photographs, comments, and other content intended for publication may be visible to the public.
• Business transfers. Information may be disclosed in connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction.
• Legal and safety purposes. We may disclose information when we believe it is reasonably necessary to comply with law or legal process, respond to lawful requests, enforce agreements, prevent harm or fraud, or protect rights and safety.
• With your direction or consent. We may disclose information for other purposes when you direct us to do so or provide consent.

We do not sell personal information for money. If our use of advertising or analytics technologies is considered a sale, sharing, or targeted advertising under applicable law, you may have the right to opt out as described below.

4. Cookies, Analytics, and Advertising

We may use cookies and similar technologies to keep the Services functioning, remember preferences, understand traffic and performance, prevent fraud, and support marketing. Third parties may set their own technologies when you use the Services. You can adjust browser settings to block or delete cookies, but some features may not function properly.

If we provide a cookie preferences tool or a “Do Not Sell or Share My Personal Information” link, you may use it to communicate applicable choices. We will process legally recognized browser-based opt-out preference signals when required by applicable law.

5. Email and Text Message Communications

You may opt out of marketing emails by using the unsubscribe link in an email. You may opt out of marketing text messages by replying STOP. For help with text messages, reply HELP or contact us. Message frequency varies, and message and data rates may apply. Opting out of marketing messages does not prevent us from sending non-marketing communications about an application, project request, transaction, account, security issue, or legal notice when permitted by law.

Consent to receive marketing text messages is not a condition of purchasing goods or services. We will honor valid revocation and opt-out requests as required by applicable law.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining business and transaction records, resolving disputes, enforcing agreements, preventing fraud, and meeting legal obligations. Retention periods vary based on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of account credentials and notifying us of suspected unauthorized access.

8. Your Privacy Rights

Depending on where you live and subject to legal exceptions, you may have the right to:

• Confirm whether we process your personal information and access that information.
• Correct inaccuracies in your personal information.
• Request deletion of personal information you provided or that we obtained about you.
• Obtain a portable copy of certain personal information.
• Opt out of the sale of personal information, targeted advertising, or certain profiling.
• Appeal a decision we make regarding a privacy request.
• Not be discriminated against for exercising an applicable privacy right.

To submit a request, email hello@outdoorandexteriorservices.com with the subject line “Privacy Request.” Describe the right you wish to exercise and provide enough information for us to identify your records. We may verify your identity and may deny or limit a request where permitted by law. An authorized agent may submit a request when applicable legal requirements are satisfied.

To appeal a decision, email hello@outdoorandexteriorservices.com with the subject line “Privacy Appeal” within 30 days after receiving our decision and explain why you believe the decision should be reconsidered.

9. Third-Party Websites and Contractors

The Services may link to third-party websites, maps, social networks, payment services, contractor websites, or other services that we do not control. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing information. Contractors listed or introduced through O&E are independent businesses and are responsible for their own privacy and security practices.

10. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can evaluate and, where appropriate, delete the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the “Last updated” date. If required by law, we will provide additional notice or obtain consent before a material change takes effect.

12. Contact Us

Questions or requests about this Privacy Policy may be directed to:

Outdoor and Exterior Services
Email: hello@outdoorandexteriorservices.com